PracFlow - The EHR That Understands Therapists
Practice Management That Grows Your Business AND You as a Business Owner
PracFlow is built for solo therapists and small group practices. Unlike passive EHRs, we anticipate your needs by surfacing information right when it matters to help you make decisions—both big and small—in real-time and guide you toward your practice vision.
Why PracFlow is Different
Most EHRs serve the business, not the business owner. PracFlow grows both your business AND yourself as a business owner. We provide guidance personalized to your vision, decision support in real-time, and sustainable business habits.
Guidance Personalized to Your Vision
- Revenue projections tailored to your practice
- Ideal client profiles
- Sustainability reviews
- Practice vision alignment
Real-Time Decision Support
- Client cancellation history when making fee decisions
- Best referral sources when growing caseload
- Context-aware insights
- Right information at the right time
Sustainable Business Habits
- Session prep and wrap-up routines
- Built-in admin time
- Monthly financial reviews
- Practice growth guidance
Comprehensive Practice Management Features
- Appointment Scheduling with Google Calendar sync
- Integrated Video Conferencing (Zoom, Google Meet, custom)
- Custom URLs for appointments, workshops, and groups
- Automated Reminders via email and WhatsApp
- Payment Processing with Razorpay integration
- Client Management with human-friendly IDs
- Therapy Notes (SOAP, DAP, free-form templates)
- Intake Forms (fully customizable, mobile-optimized)
- Feedback Forms and client satisfaction tracking
- Workshops and Group Sessions management
- Library & Assignments for worksheets and resources
- Secure Communication with integrated messaging
- Analytics & Reports with revenue tracking
- Team Management with role-based access
- Whitelabeling and custom branding
- Client Portal for secure client access
Security and Compliance
- GDPR Compliant
- HIPAA Compliant
- Enterprise-grade security
- Encrypted data storage
- Auto-backup and recovery
Self-Funded, Therapist-Focused
PracFlow is self-funded with no VC pressure. We stay accountable to you, the independent therapist. Built by therapists, for therapists.
Service Types Supported
- 1:1 Therapy Sessions (Video, Audio, Text, In-person)
- Workshops (Online, Offline, Hybrid)
- Group Sessions
- Digital Resources
- Custom Packages
Payment Options
- Fixed Pricing
- Sliding Scale
- Pre/Post Session Payments
- Pay-as-you-go option
- Multi-currency support
- GST handling
Therapist - Refund and Cancellation Policy
Refund Policy
At Pracflow, we are committed to providing high-quality mental health services and ensuring our users are satisfied with their experience. However, if you are not completely satisfied with our services, we offer the following refund policy:
Eligibility for Refunds
- Timeframe: Refund requests must be made within 14 days of the initial subscription purchase.
- Proof of Purchase: A valid proof of purchase (such as a receipt or order number) must be provided.
Non-Refundable Items
- Fees for one-time services or consultations.
- Subscriptions that have been used for more than 14 days.
- Discounted or promotional subscription packages.
How to Request a Refund
To request a refund, please contact our customer support team at support@kasi.care with your order details and the reason for your refund request. Our team will review your request and respond within 5-7 business days.
Cancellation Policy
Monthly Subscriptions
You can cancel your monthly subscription at any time. Upon cancellation, you will continue to have access to the service until the end of your current billing period. No refunds will be provided for partial months after the initial 14-day refund period.
Annual Subscriptions
Annual subscriptions can be canceled at any time, but refunds will only be provided if the cancellation request is made within 14 days of the initial purchase. After the initial 14-day period, no refunds will be provided, but you will retain access to the service for the remainder of the subscription term.
How to Cancel Your Subscription
To cancel your subscription, log in to your Pracflow account, go to the "Account Settings" section, and select "Cancel Subscription." Follow the prompts to complete the cancellation process. Alternatively, you can contact our customer support team at support@kasi.care for assistance.
Changes to This Policy
Pracflow reserves the right to modify or update this refund and cancellation policy at any time. Any changes will be communicated to users via email and will be effective immediately upon posting.
For any questions or concerns regarding this policy, please contact our customer support team at support@kasi.care.